Privacy Policy

This Privacy Policy explains how Fatbet Casino may collect, use, store and protect information when you visit our website, create an account or use our services. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be processed as described below. Please read this policy together with our Terms and Conditions and any other notices shown on the website.

Fatbet Casino operates under a licence issued by the Curaçao Gaming Control Board and uses SSL encryption and firewall protection to secure player data and transactions.

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that apply to your account. Fatbet Casino may collect information that you provide directly, information created through your use of the website, and information received from service providers involved in operating the platform.

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, residential details, contact details, username, account preferences and login information. We may also ask for information or documents needed to confirm your identity, age, location or eligibility to use particular services. Verification documents may contain sensitive personal information, so they are handled for verification, security and compliance purposes.

Payment and transaction information

We may record information about deposits, withdrawals, bets, gaming activity, bonuses or other transactions connected with your account. Payment providers may process card, bank, wallet or other payment details on our behalf. We may receive information needed to confirm a payment without necessarily receiving or storing the complete payment credentials handled by the relevant provider.

Technical, device and usage information

When you visit the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device details, language settings, pages visited, approximate location, access times and information about how you interact with the website. We may also collect information about connection errors, security events and other technical activity.

Cookies and similar technologies

Fatbet Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website traffic and help protect the platform. Some cookies may be placed by service providers that help us provide website, analytics, payment, security or communication features. You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not operate correctly.

How we use information

Personal information is used for legitimate operational, security, service and compliance purposes connected with the website. Depending on the circumstances, Fatbet Casino may use information to:

Create, administer and secure your account.
Provide casino services, process gameplay activity and maintain accurate account records.
Process deposits, withdrawals and other account transactions.
Verify your identity, age, location and eligibility to use the services.
Carry out anti-fraud, anti-money-laundering, security and risk checks.
Detect, investigate and prevent suspicious, unlawful or prohibited activity.
Respond to questions, complaints, requests and customer support enquiries.
Maintain, test, improve and personalise the website and its functionality.
Understand website usage, troubleshoot technical problems and monitor performance.
Send service messages about your account, transactions, security or important changes.
Send marketing communications where permitted and where you have provided the necessary consent or another lawful basis applies.
Meet legal, taxation, accounting, dispute-resolution, responsible gambling and other compliance obligations.

We may combine information from different sources where this is reasonably necessary for these purposes. We may also use information in an aggregated or de-identified form for analysis, reporting, security and service improvement. Such information is designed not to identify you directly.

Marketing choices

You may receive marketing communications only where applicable consent or another permitted basis exists. You can usually stop promotional messages by using the unsubscribe option in the relevant communication or by contacting us. Withdrawing consent to marketing will not stop important service, security or account messages that are necessary to provide the services.

Responsible and secure operation

Information may be used to support safer gambling processes, identify unusual account activity, apply account safeguards and help prevent misuse of the website. These activities may involve reviewing account, transaction, verification and technical information. We aim to use only information that is reasonably relevant to the purpose for which it is handled.

Sharing, security and storage

We may share relevant information with carefully selected providers that support the operation of the website. These may include identity and verification providers, payment processors, technology and hosting providers, customer support tools, fraud-prevention services, analytics providers, professional advisers and communication providers. These parties should receive only the information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to comply with a legal or official request, respond to a dispute, enforce our terms, investigate suspected fraud or unlawful activity, protect a person from harm, or protect the security and integrity of the website. If the business or relevant services change ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.

Keeping information secure

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, network or electronic storage system can be guaranteed to be completely secure. You should keep your account credentials confidential and contact support promptly if you believe your account or information has been compromised.

Retention of information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including operating the account, resolving issues, maintaining business records, protecting the website and meeting legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

International processing

Some service providers may store or process information in countries other than Australia. Where this occurs, appropriate steps are taken to support the protection of personal information and to meet applicable privacy obligations. By using the website, you acknowledge that information may be processed by providers involved in delivering the services, subject to the safeguards and requirements that apply.

Your privacy rights and enquiries

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your data, asking for inaccurate or incomplete information to be corrected, requesting deletion of your data where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.

How to exercise your data rights

To exercise your data rights, or to ask a privacy question, contact support@fatbetcasino.best. You may use this contact method to request access to your personal information, correction of inaccurate or incomplete data, deletion of data where permitted, or withdrawal of consent to marketing. Please describe your request clearly and provide enough information for us to understand and locate the relevant account or records.

We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records. This helps prevent personal information from being disclosed or changed by an unauthorised person. We will consider and respond to requests within a reasonable timeframe and in accordance with applicable requirements.

Some requests may be limited or refused where we are required or permitted to keep information, where responding could affect another person's privacy, where records are needed for security or legal purposes, or where the request cannot be verified. If deletion is not possible, we will explain the relevant reason where appropriate. Closing an account does not automatically remove every record, because some information may need to be retained for legal, security, transaction or compliance purposes.

Keeping your information accurate

You are responsible for providing accurate account information and updating it when it changes. You can contact support@fatbetcasino.best to request correction of personal information that is inaccurate, incomplete or out of date. We may retain previous information where it is needed for transaction history, security, verification, dispute handling or legal and compliance records.

Changes to this policy

This Privacy Policy may be updated when our services, technology, business processes or privacy requirements change. The latest version will be made available on the website. Where appropriate, we may provide additional notice about significant changes. We encourage you to review this page from time to time so you understand how information is handled. If you continue to use Fatbet Casino after an updated policy is published, your use will be subject to the updated version, to the extent permitted by applicable requirements.